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Warranty Policy

Warranty Policy

Warranty Policy

The Homogeneous Services Company is committed to providing high-quality products and professional services that meet the aspirations of its clients, and accordingly

The following policies are established to ensure clarity of procedures and protect the rights of both parties.

Warranty period
  • A two-year (24 months) warranty on all electrical and mechanical devices, starting from the date of receipt.
  • One-year warranty on gas equipment.
  • 3-month warranty on shawarma machine burners.

Warranty Scope

  • The warranty covers defects resulting from manufacturing defects only.
  • The warranty does not cover:

1- Product Replacement

2- Refund of the financial value.

  • It is required to benefit from the warranty:

1- Submission of the original invoice.

2- The product's serial number is provided clearly and correctly

3- Use the product according to the operating manual and installation instructions

4- Not performing maintenance or opening the product with an unauthorized party.

  • Location of maintenance service

Maintenance work is carried out at the company's main service centers or at customer sites, based on the assessment of the technical maintenance team and according to

Due to the nature of the product and the defect.

cases not covered by the warranty

  1. Incorrect use or operation not in accordance with the product instructions.
  2. Maintenance or opening by unauthorized parties.
  3. Using unsuitable gas regulators or electricity that is not compatible with the device specifications.
  4. Malfunctions resulting from neglecting regular maintenance (such as cleaning filters, condensers, and fans).
  5. Poor storage or transportation or blockage of ventilation openings.
  6. Operating food heaters without water, which leads to the heater exploding.
  7. The gearbox is damaged due to changing speeds in the mixing machines without stopping.
  8. Gas leaks due to unsafe installations or poor maintenance of gas lines.
  9. Consumable parts and accessories such as: bulbs, heaters, buttons, lamps.
  10. Differences in color, shape, or size due to the nature of manufacturing or display.
  11. Not cleaning the cooling devices regularly (every 3 months) such as the outdoor fan, condenser, and filter.

Additional Notes

1- In the event that the product is inspected and found to have no manufacturing defects, the customer will bear all costs associated with the service, 

And includes:

  • Maintenance fees.
  • Shipping costs.
  • Costs of the technician's visit (if any).


2- The first year of the warranty includes: maintenance and spare parts.

3- The second year of the warranty includes: maintenance only, and does not include spare parts. 